TSN Support Tool - AI IT Diagnostics Hub

TSN Support

Active Support (Offline)

IT Diagnostics Overview

Real-time statistics of tickets, resolution counts, and system metrics.

Total Revenue

Completed sales revenue

Total Orders

Total placed orders count

Total Customers

Registered customer profiles

Total Profit

Revenue minus product costs

Credit Balance

Total active outstanding credit

Facebook Leads

Total conversations captured

Conversion Rate

Inquiries to orders conversion

Paid Orders

Fully settled order count

Repeat Customer Rate

Percentage of returning buyers

Severity Load Breakdown

Critical Urgency 0

High Severity 0

Medium Severity 0

Low Severity 0

Recent Ticket Activity

Customer CRM Management

Create, update, and search customer profiles and transactional histories.

Register New Customer

Registered Customer Registry

ID	Name	Phone	Status	Province	Actions

Product Management Catalogue

Monitor products catalog pricing, cost valuations, and inventory stocks levels.

Add New Product

Inventory Registry

Code	Name	Category	Cost	Price	Stock	Status

Sales Order Fulfillment System

Track placed client purchases, payments states, and fulfillment status timelines.

Create New Order

Placed Orders Feed

Order ID	Customer	Subtotal	Total	Order Status	Payment Status	Actions

Payment Receipt Book

Create receipts, register transactions, and confirm customer deposits.

Record Payment Receipt

Order ID *

Amount ($) *

Method *

Transaction Ref / Memo

Receipts History Log

Receipt ID	Order ID	Customer	Amount	Method	Status	Actions

Fulfillment & Delivery Tracker

Create shipping orders, assign tracking tags, and trace delivery logistics.

Create Shipment

Order ID *

Carrier Provider *

Tracking Number *

Shipping Cost ($)

Address

Logistics Tracking Registry

Delivery ID	Order ID	Carrier	Tracking #	Status	Actions

Credit Account Management

Manage customer credit limits, outstanding balances, and payment terms.

Create Credit Account

Customer *

Credit Limit ($) *

Payment Term

Status

Credit Accounts Registry

Account ID	Customer	Limit	Balance	Available	Term	Status	Actions

Facebook Chat Inbox

Simulate, analyze, and manage customer page activities.

Conversations

Select a chat

Intent: None

Select a customer to view conversation history.

Journey Intelligence

Simulate Incoming Webhook

Customer Name

Phone Number

Location / Address

Pipeline Stage

Customer Total Value

AI Auto-Reply Settings

Configure matching parameters for automated Facebook customer messaging responses.

Create Reply Rule

Trigger Keyword *

Rule Category

Status

Response Text Template *

Reply Rules Registry

Rule ID	Keyword	Category	Response Text	Status	Actions

CRM Social Pipelines

Customer conversion stages from initial chat inquiries to purchases.

NEW LEAD

CONTACTED

INTERESTED

ORDERED

PAID

COMPLETED

Social Pipelines pipeline registry

FB ID	Customer Name	Phone	Province	Interested Product	Value	Funnel Pipeline Stage

Sales Channel Configuration

Setup ABA payment credentials, QR links, and Telegram bot notification streams.

Bank Payment Credentials

Telegram Alerts Channel Settings