/* Import Google Fonts for modern English and Khmer typography */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Kantumruy+Pro:wght@300;400;500;600;700&display=swap');

/* Color System & Design Tokens */
:root {
  --font-main: 'Inter', 'Kantumruy Pro', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  
  /* Palette */
  --bg-app: #090d16;
  --bg-sidebar: rgba(15, 23, 42, 0.7);
  --bg-chat: #0d1527;
  --surface: #131e35;
  --surface-hover: #1e2d4d;
  --border: #223558;
  --border-focus: #3b82f6;
  
  --primary: #2563eb;
  --primary-hover: #3b82f6;
  --primary-glow: rgba(37, 99, 235, 0.15);
  
  --text-main: #f1f5f9;
  --text-muted: #64748b;
  --text-user-bubble: #ffffff;
  
  --color-success: #10b981;
  --bg-success: rgba(16, 185, 129, 0.08);
  --border-success: rgba(16, 185, 129, 0.3);
  
  --color-warning: #f59e0b;
  --bg-warning: rgba(245, 158, 11, 0.08);
  --border-warning: rgba(245, 158, 11, 0.3);
  
  --color-danger: #ef4444;
  --bg-danger: rgba(239, 68, 68, 0.08);
  --border-danger: rgba(239, 68, 68, 0.3);
  
  /* Layout sizes */
  --sidebar-width: 320px;
  --header-height: 70px;
}

/* Global Reset */
* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
  scrollbar-width: thin;
  scrollbar-color: var(--border) transparent;
}

body {
  font-family: var(--font-main);
  background-color: var(--bg-app);
  color: var(--text-main);
  overflow: hidden;
  height: 100vh;
  width: 100vw;
  display: flex;
}

/* Custom Scrollbars */
::-webkit-scrollbar {
  width: 6px;
  height: 6px;
}
::-webkit-scrollbar-track {
  background: transparent;
}
::-webkit-scrollbar-thumb {
  background: var(--border);
  border-radius: 4px;
}
::-webkit-scrollbar-thumb:hover {
  background: var(--primary-hover);
}

/* Layout Grid */
.app-container {
  display: flex;
  width: 100%;
  height: 100%;
  position: relative;
}

/* Sidebar Styling (Glassmorphism) */
.sidebar {
  width: var(--sidebar-width);
  height: 100%;
  background: var(--bg-sidebar);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
  transition: transform 0.3s ease;
  z-index: 100;
}

.sidebar-header {
  padding: 20px 24px;
  border-bottom: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.app-branding {
  display: flex;
  align-items: center;
  gap: 12px;
}

.app-logo {
  width: 36px;
  height: 36px;
  background: linear-gradient(135deg, var(--primary) 0%, #06b6d4 100%);
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 0 15px rgba(37, 99, 235, 0.4);
}

.app-logo svg {
  fill: #fff;
  width: 20px;
  height: 20px;
}

.app-title-wrapper h1 {
  font-size: 18px;
  font-weight: 700;
  letter-spacing: -0.5px;
  background: linear-gradient(to right, #ffffff, #94a3b8);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

.app-title-wrapper span {
  font-size: 11px;
  color: var(--text-muted);
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 1px;
}

/* Language Switcher */
.lang-switcher {
  display: flex;
  background: rgba(13, 21, 39, 0.6);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 4px;
  gap: 4px;
}

.lang-btn {
  flex: 1;
  background: transparent;
  border: none;
  color: var(--text-muted);
  padding: 6px 8px;
  border-radius: 6px;
  cursor: pointer;
  font-family: var(--font-main);
  font-size: 11px;
  font-weight: 600;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 4px;
}

.lang-btn.active {
  background: var(--primary);
  color: var(--text-user-bubble);
  box-shadow: 0 4px 10px rgba(37, 99, 235, 0.25);
}

/* View Navigation Switcher Tabs */
.view-tabs {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 6px;
}

.view-tab-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--text-muted);
  padding: 10px 14px;
  border-radius: 8px;
  cursor: pointer;
  font-family: var(--font-main);
  font-size: 13px;
  font-weight: 600;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  gap: 10px;
  text-align: left;
}

.view-tab-btn:hover {
  background: rgba(255, 255, 255, 0.03);
  color: var(--text-main);
}

.view-tab-btn.active {
  background: var(--surface);
  border-color: var(--border);
  color: #fff;
}

.tab-icon {
  width: 18px;
  height: 18px;
  fill: currentColor;
}

/* Search Bar */
.search-wrapper {
  position: relative;
  margin: 16px 20px 8px;
}

.search-input {
  width: 100%;
  background: rgba(13, 21, 39, 0.6);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 14px 10px 38px;
  color: var(--text-main);
  font-family: var(--font-main);
  font-size: 13px;
  transition: all 0.2s ease;
}

.search-input:focus {
  outline: none;
  border-color: var(--border-focus);
  box-shadow: 0 0 0 3px var(--primary-glow);
}

.search-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  fill: var(--text-muted);
  width: 16px;
  height: 16px;
  pointer-events: none;
}

/* History List Area */
.history-section {
  flex: 1;
  overflow-y: auto;
  padding: 12px 16px;
}

.history-title {
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 1px;
  padding-left: 8px;
  margin-bottom: 12px;
}

.history-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.history-item {
  background: transparent;
  border: 1px solid transparent;
  border-radius: 8px;
  padding: 10px 12px;
  cursor: pointer;
  text-align: left;
  transition: all 0.2s ease;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.history-item:hover {
  background: rgba(255, 255, 255, 0.03);
  border-color: var(--border);
}

.history-item.active {
  background: var(--surface);
  border-color: var(--border);
}

.history-meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.history-tag {
  font-size: 10px;
  font-weight: 600;
  color: var(--primary-hover);
  background: var(--primary-glow);
  padding: 2px 6px;
  border-radius: 4px;
  text-transform: capitalize;
}

.history-date {
  font-size: 10px;
  color: var(--text-muted);
}

.history-query {
  font-size: 13px;
  color: var(--text-main);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  font-weight: 500;
}

.empty-history-text {
  font-size: 13px;
  color: var(--text-muted);
  text-align: center;
  padding: 24px 8px;
}

/* Main workspace container */
.main-workspace-wrapper {
  flex: 1;
  height: 100%;
  display: flex;
  flex-direction: column;
  background-color: var(--bg-chat);
  position: relative;
  overflow: hidden;
}

/* View Panel Visibility */
.view-panel {
  display: none;
  flex-direction: column;
  width: 100%;
  height: 100%;
  overflow: hidden;
  animation: fadeIn 0.2s ease;
}

.view-panel.active {
  display: flex;
}

/* Mobile Sidebar Toggle Header */
.mobile-header {
  display: none;
  height: 56px;
  background: var(--bg-sidebar);
  border-bottom: 1px solid var(--border);
  align-items: center;
  padding: 0 16px;
  gap: 12px;
  flex-shrink: 0;
}

.menu-btn {
  background: transparent;
  border: none;
  cursor: pointer;
  padding: 4px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.menu-btn svg {
  width: 24px;
  height: 24px;
  fill: var(--text-main);
}

/* Chat Header Area */
.chat-header {
  height: var(--header-height);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  background: rgba(9, 13, 22, 0.4);
  backdrop-filter: blur(8px);
  flex-shrink: 0;
}

.agent-status {
  display: flex;
  align-items: center;
  gap: 10px;
}

.status-dot {
  width: 8px;
  height: 8px;
  background-color: var(--color-success);
  border-radius: 50%;
  box-shadow: 0 0 10px var(--color-success);
}

.agent-name {
  font-size: 15px;
  font-weight: 600;
}

.agent-desc {
  font-size: 11px;
  color: var(--text-muted);
}

.header-actions {
  display: flex;
  gap: 12px;
}

.clear-chat-btn {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-muted);
  padding: 6px 12px;
  border-radius: 6px;
  font-size: 12px;
  cursor: pointer;
  font-weight: 500;
  transition: all 0.2s ease;
  font-family: var(--font-main);
}

.clear-chat-btn:hover {
  background: rgba(239, 68, 68, 0.1);
  color: var(--color-danger);
  border-color: var(--border-danger);
}

/* Chat Viewport */
.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

/* Message Bubble Layout */
.message-row {
  display: flex;
  width: 100%;
}

.message-row.user {
  justify-content: flex-end;
}

.message-row.ai {
  justify-content: flex-start;
}

.message-bubble {
  max-width: 75%;
  padding: 16px;
  border-radius: 12px;
  font-size: 14px;
  line-height: 1.5;
  animation: messageSlideIn 0.25s cubic-bezier(0.16, 1, 0.3, 1) forwards;
  position: relative;
}

.message-row.user .message-bubble {
  background: var(--primary);
  color: var(--text-user-bubble);
  border-bottom-right-radius: 2px;
  box-shadow: 0 4px 15px rgba(37, 99, 235, 0.2);
}

.message-row.ai .message-bubble {
  background: var(--surface);
  color: var(--text-main);
  border-bottom-left-radius: 2px;
  border: 1px solid var(--border);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

/* Welcome/Intro State Style */
.welcome-container {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  max-width: 680px;
  margin: auto;
  text-align: center;
  padding: 40px 20px;
  animation: fadeIn 0.4s ease;
}

.welcome-logo {
  width: 64px;
  height: 64px;
  background: linear-gradient(135deg, var(--primary) 0%, #06b6d4 100%);
  border-radius: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 0 30px rgba(37, 99, 235, 0.3);
  margin-bottom: 24px;
}

.welcome-logo svg {
  fill: #fff;
  width: 32px;
  height: 32px;
}

.welcome-title {
  font-size: 28px;
  font-weight: 700;
  margin-bottom: 12px;
  background: linear-gradient(to right, #ffffff, #94a3b8);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

.welcome-subtitle {
  font-size: 15px;
  color: var(--text-muted);
  margin-bottom: 32px;
  line-height: 1.6;
}

/* Quick Action Suggestion Chips */
.quick-chips-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 12px;
  width: 100%;
}

.chip-btn {
  background: var(--surface);
  border: 1px solid var(--border);
  color: var(--text-main);
  padding: 14px 16px;
  border-radius: 10px;
  cursor: pointer;
  font-family: var(--font-main);
  font-size: 13px;
  text-align: left;
  font-weight: 500;
  transition: all 0.2s ease;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.chip-btn span.chip-title {
  font-weight: 600;
  color: #fff;
}

.chip-btn span.chip-desc {
  font-size: 11px;
  color: var(--text-muted);
}

.chip-btn:hover {
  background: var(--surface-hover);
  border-color: var(--border-focus);
  transform: translateY(-2px);
  box-shadow: 0 6px 15px rgba(0, 0, 0, 0.25);
}

/* Ticket Info Banners in Solutions Card */
.ticket-info-banner {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 12px;
  align-items: center;
}

.ticket-badge {
  font-family: monospace;
  font-size: 11px;
  font-weight: 700;
  padding: 3px 8px;
  border-radius: 4px;
}

.ticket-badge.id {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--border);
  color: var(--text-main);
}

/* Status Colors */
.status-tag {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 4px;
  text-transform: uppercase;
}
.status-tag.diagnosed {
  background: rgba(37, 99, 235, 0.15);
  color: #60a5fa;
  border: 1px solid rgba(37, 99, 235, 0.3);
}
.status-tag.in-progress {
  background: rgba(6, 182, 212, 0.15);
  color: #22d3ee;
  border: 1px solid rgba(6, 182, 212, 0.3);
}
.status-tag.resolved {
  background: var(--bg-success);
  color: var(--color-success);
  border: 1px solid var(--border-success);
}
.status-tag.escalated {
  background: var(--bg-danger);
  color: var(--color-danger);
  border: 1px solid var(--border-danger);
}

/* Severity Badges & Pulsing animations */
.sev-tag {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 4px;
  text-transform: uppercase;
  display: inline-flex;
  align-items: center;
  gap: 5px;
}
.sev-tag.critical {
  background: rgba(239, 68, 68, 0.15);
  color: #f87171;
  border: 1px solid rgba(239, 68, 68, 0.3);
}
.sev-tag.high {
  background: rgba(245, 158, 11, 0.15);
  color: #fbbf24;
  border: 1px solid rgba(245, 158, 11, 0.3);
}
.sev-tag.medium {
  background: rgba(234, 179, 8, 0.1);
  color: #facc15;
  border: 1px solid rgba(234, 179, 8, 0.2);
}
.sev-tag.low {
  background: rgba(59, 130, 246, 0.1);
  color: #93c5fd;
  border: 1px solid rgba(59, 130, 246, 0.2);
}

.pulse-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  display: inline-block;
}
.pulse-dot.critical {
  background-color: var(--color-danger);
  box-shadow: 0 0 8px var(--color-danger);
  animation: pulse-red 1.5s infinite;
}
.pulse-dot.high {
  background-color: var(--color-warning);
}

@keyframes pulse-red {
  0% { transform: scale(0.9); opacity: 0.8; }
  50% { transform: scale(1.2); opacity: 1; box-shadow: 0 0 12px var(--color-danger); }
  100% { transform: scale(0.9); opacity: 0.8; }
}

/* Interactive Checklist Items */
.steps-checklist-list {
  list-style: none;
  padding-left: 0;
  margin-bottom: 8px;
}

.checklist-step-item {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 8px 10px;
  border-radius: 6px;
  transition: background 0.2s ease;
  cursor: pointer;
}

.checklist-step-item:hover {
  background: rgba(255, 255, 255, 0.03);
}

.step-checkbox {
  margin-top: 4px;
  accent-color: var(--primary-hover);
  width: 15px;
  height: 15px;
  cursor: pointer;
}

.step-text {
  font-size: 13.5px;
  color: var(--text-main);
  line-height: 1.45;
  transition: all 0.2s ease;
}

.step-text.checked {
  color: var(--text-muted);
  text-decoration: line-through;
}

/* Structured AI Answer Content */
.solution-card {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.solution-header {
  border-bottom: 1px solid var(--border);
  padding-bottom: 12px;
}

.solution-badge {
  font-size: 10px;
  text-transform: uppercase;
  color: var(--primary-hover);
  font-weight: 700;
  letter-spacing: 1px;
}

.solution-title {
  font-size: 18px;
  font-weight: 700;
  margin-top: 4px;
  color: #ffffff;
}

.solution-section-title {
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 0.5px;
  margin-bottom: 8px;
}

.causes-list {
  padding-left: 20px;
  margin-bottom: 8px;
}

.causes-list li {
  margin-bottom: 6px;
  color: var(--text-main);
}

.alert-box {
  border-left: 3px solid transparent;
  padding: 12px;
  border-radius: 6px;
  font-size: 13px;
}

.alert-box.warning {
  background: var(--bg-warning);
  border-color: var(--color-warning);
  color: #fff;
}

.alert-box.recommendation {
  background: var(--bg-success);
  border-color: var(--color-success);
  color: #fff;
}

.alert-box ul {
  padding-left: 18px;
  margin-top: 6px;
}

.alert-box li {
  margin-bottom: 4px;
}

/* Feedback / Rating Area */
.feedback-box {
  margin-top: 16px;
  padding-top: 14px;
  border-top: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
}

.feedback-text {
  font-size: 12px;
  color: var(--text-muted);
  font-weight: 500;
}

.feedback-buttons {
  display: flex;
  gap: 8px;
}

.feedback-btn {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-main);
  padding: 4px 10px;
  border-radius: 6px;
  font-size: 12px;
  cursor: pointer;
  transition: all 0.2s ease;
  font-family: var(--font-main);
  display: flex;
  align-items: center;
  gap: 4px;
}

.feedback-btn:hover {
  background: var(--surface-hover);
  border-color: var(--border-focus);
}

.feedback-thanks {
  font-size: 12px;
  color: var(--color-success);
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 4px;
}

/* Bottom Input Area */
.chat-input-area {
  padding: 16px 24px 24px;
  background: linear-gradient(to top, var(--bg-chat) 70%, rgba(13, 21, 39, 0));
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex-shrink: 0;
}

.input-container-box {
  display: flex;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 8px 12px;
  align-items: flex-end;
  gap: 12px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2);
  transition: all 0.2s ease;
}

.input-container-box:focus-within {
  border-color: var(--border-focus);
  box-shadow: 0 0 0 3px var(--primary-glow);
}

.problem-textarea {
  flex: 1;
  background: transparent;
  border: none;
  resize: none;
  color: var(--text-main);
  font-family: var(--font-main);
  font-size: 14px;
  line-height: 1.5;
  padding: 6px 0;
  max-height: 120px;
  outline: none;
}

.problem-textarea::placeholder {
  color: var(--text-muted);
}

.send-btn {
  background: var(--primary);
  border: none;
  width: 36px;
  height: 36px;
  border-radius: 8px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
  flex-shrink: 0;
}

.send-btn svg {
  fill: #fff;
  width: 16px;
  height: 16px;
  transform: rotate(45deg);
  margin-top: -2px;
  margin-left: -2px;
}

.send-btn:hover {
  background: var(--primary-hover);
  transform: scale(1.05);
  box-shadow: 0 0 10px rgba(37, 99, 235, 0.4);
}

.send-btn:disabled {
  background: var(--border);
  cursor: not-allowed;
  transform: none;
  box-shadow: none;
}

.input-meta-row {
  display: flex;
  justify-content: space-between;
  padding: 0 6px;
}

.disclaimer-text {
  font-size: 11px;
  color: var(--text-muted);
}

.char-counter {
  font-size: 11px;
  color: var(--text-muted);
}

/* SYSTEM MANAGEMENT DASHBOARD STYLES */
.dashboard-header-bar {
  height: var(--header-height);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  background: rgba(9, 13, 22, 0.4);
  backdrop-filter: blur(8px);
  flex-shrink: 0;
}

.dashboard-branding h2 {
  font-size: 16px;
  font-weight: 700;
  color: #fff;
}

.dashboard-branding p {
  font-size: 11px;
  color: var(--text-muted);
}

.refresh-stats-btn {
  background: var(--surface);
  border: 1px solid var(--border);
  color: var(--text-main);
  padding: 8px 14px;
  border-radius: 6px;
  font-size: 12px;
  cursor: pointer;
  font-weight: 600;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  gap: 8px;
}

.refresh-stats-btn:hover {
  background: var(--surface-hover);
  border-color: var(--border-focus);
}

.refresh-stats-btn svg {
  width: 14px;
  height: 14px;
  fill: currentColor;
}

.dashboard-body {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 24px;
}

/* Metric Cards Row */
.stats-cards-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
}

.stat-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 20px;
  box-shadow: 0 4px 15px rgba(0,0,0,0.15);
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.stat-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.stat-card-title {
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  color: var(--text-muted);
  letter-spacing: 0.5px;
}

.stat-card-icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
}
.stat-card-icon.green {
  background: rgba(16, 185, 129, 0.1);
  fill: var(--color-success);
}
.stat-card-icon.blue {
  background: rgba(59, 130, 246, 0.1);
  fill: var(--primary-hover);
}
.stat-card-icon.yellow {
  background: rgba(245, 158, 11, 0.1);
  fill: var(--color-warning);
}

.stat-card-icon svg {
  width: 18px;
  height: 18px;
}

.stat-card-value {
  font-size: 32px;
  font-weight: 700;
  color: #fff;
  letter-spacing: -1px;
}

.stat-card-desc {
  font-size: 11px;
  color: var(--text-muted);
}

/* Split Analytics Section */
.analytics-split-grid {
  display: grid;
  grid-template-columns: 1fr 1.3fr;
  gap: 20px;
  align-items: start;
}

.analytics-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 20px;
  box-shadow: 0 4px 15px rgba(0,0,0,0.15);
  display: flex;
  flex-direction: column;
  gap: 16px;
  min-height: 320px;
}

.analytics-card-title {
  font-size: 14px;
  font-weight: 700;
  color: #fff;
  border-bottom: 1px solid var(--border);
  padding-bottom: 10px;
}

/* Severity Meters list */
.severity-bars-list {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.severity-bar-row {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.severity-bar-label {
  display: flex;
  align-items: center;
  font-size: 12px;
  color: var(--text-main);
  font-weight: 500;
}

.severity-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  margin-right: 8px;
}
.severity-dot.critical { background: var(--color-danger); }
.severity-dot.high { background: var(--color-warning); }
.severity-dot.medium { background: #facc15; }
.severity-dot.low { background: #60a5fa; }

.severity-count {
  margin-left: auto;
  font-weight: 700;
  color: var(--text-muted);
}

.severity-progress-track {
  height: 8px;
  background: rgba(255,255,255,0.05);
  border-radius: 4px;
  overflow: hidden;
  position: relative;
}

.severity-progress-fill {
  height: 100%;
  border-radius: 4px;
  transition: width 0.6s cubic-bezier(0.16, 1, 0.3, 1);
}
.severity-progress-fill.critical { background: var(--color-danger); }
.severity-progress-fill.high { background: var(--color-warning); }
.severity-progress-fill.medium { background: #eab308; }
.severity-progress-fill.low { background: var(--primary); }

/* Recent activity ticket feed */
.recent-tickets-feed {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 240px;
  overflow-y: auto;
}

.activity-feed-card {
  background: rgba(13, 21, 39, 0.4);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  cursor: pointer;
  transition: all 0.2s ease;
  text-decoration: none;
  color: inherit;
}

.activity-feed-card:hover {
  background: var(--surface-hover);
  border-color: var(--border-focus);
  transform: translateX(4px);
}

.activity-left-block {
  display: flex;
  flex-direction: column;
  gap: 4px;
  max-width: 70%;
}

.activity-ticket-id {
  font-family: monospace;
  font-size: 11px;
  font-weight: 700;
  color: var(--text-muted);
}

.activity-query-text {
  font-size: 13px;
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.activity-right-block {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 6px;
}

/* Typing Loading Animation */
.typing-bubble {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 10px 16px !important;
}

.typing-dot {
  width: 6px;
  height: 6px;
  background-color: var(--text-muted);
  border-radius: 50%;
  animation: typingBounce 1.4s infinite ease-in-out both;
}

.typing-dot:nth-child(1) {
  animation-delay: -0.32s;
}

.typing-dot:nth-child(2) {
  animation-delay: -0.16s;
}

/* Keyframes Animations */
@keyframes messageSlideIn {
  from {
    opacity: 0;
    transform: translateY(8px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes fadeIn {
  from {
    opacity: 0;
  }
  to {
    opacity: 1;
  }
}

@keyframes typingBounce {
  0%, 80%, 100% { 
    transform: scale(0);
  } 
  40% { 
    transform: scale(1.0);
  }
}

/* Responsive Media Queries (Mobile Friendly) */
@media (max-width: 992px) {
  .stats-cards-grid {
    grid-template-columns: 1fr;
  }
  .analytics-split-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  .sidebar {
    position: absolute;
    left: 0;
    top: 0;
    transform: translateX(-100%);
    width: 290px;
    height: 100%;
  }
  
  .sidebar.show {
    transform: translateX(0);
  }
  
  .sidebar-backdrop {
    display: none;
    position: absolute;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    z-index: 90;
  }
  
  .sidebar-backdrop.show {
    display: block;
  }
  
  .mobile-header {
    display: flex;
  }
  
  .chat-header {
    display: none;
  }
  
  .message-bubble {
    max-width: 88%;
  }
  
  .quick-chips-grid {
    grid-template-columns: 1fr;
  }
}